Refund Policy

This policy explains how cancellations and refund requests work for paid TobyVerse plans. It applies to purchases made directly from TobyVerse. If you purchased through another provider, that provider's refund process may also apply.

Cancel a plan

To cancel, email hello.tobyverse@gmail.com from the address on your account before the next renewal. Cancellation stops future renewals. Unless the checkout terms say otherwise, paid access remains available until the end of the current billing period; cancelling does not by itself refund a payment that has already been made.

Request a refund

To ask us to review a payment, email hello.tobyverse@gmail.com from the address on your account. Include the plan name, payment date, and a short description of the issue. Do not send your full card number or password.

We review requests individually, taking into account the circumstances, the time since purchase, and any use of the paid plan. If approved, a refund is sent to the original payment method. The time it takes to appear depends on your payment provider.

Billing errors

Contact us if you believe you were charged twice, charged the wrong amount, or billed after a cancellation. We will check the transaction and correct confirmed billing errors.

Your legal rights

This policy does not limit any cancellation, withdrawal, refund, or other consumer rights that apply to you under local law. Where the law gives you a right that differs from this policy, the law applies.

Contact

Questions about a payment or refund request? Email hello.tobyverse@gmail.com.